Terms and Conditions

Customer Service

We are available and ready to assist you Monday-Friday, 9:30 a.m.-4:30 p.m. PST. You may reach us at (310) 997-0185, or you can send us an email.

Pricing

For accurate pricing, please let us know your project specifications, including letter size quantity, color, material, mounting guides, and accessories required for assembly. Any drawings or files are all helpful.

Shipping

Unless a shipper is specified, we will select the most suitable one. The customer retains all risks and expenses. Additional crate charges may apply to some items. All shipments are inspected and guaranteed to be in good condition when turned over to the carrier. In case of damage, keep all packaging materials, including the box or crate, for inspection by the shipper and contact Graphic Spider / Custom Acrylic immediately.
Due to the nature of the product, contents may be damaged without exterior signs of box damage. We cannot accept responsibility for damage incurred in shipping, although we will assist with damage claims. Graphic Spider / Custom Acrylic will not reimburse you for any repair or rework you choose to do without Graphic Spider / Custom Acrylic’s written permission.

Limited Warranty

Graphic Spider / Custom Acrylic makes no other warranties, express or implied, regarding its products. Graphic Spider / Custom Acrylic shall not be liable for damages beyond the price paid to Graphic Spider / Custom Acrylic for the product manufactured by Graphic Spider / Custom Acrylic and shall not be liable for incidental or consequential damages.

Art File Formats

  • Adobe Illustrator
  • Corel Draw
  • ArtCam
  • Type3
  • .dxf
  • .dxw
  • .eps

Liability

Limited to the replacement of merchandise supplied, Graphic Spider / Custom Acrylic is not responsible for the loss or damage related to use or installation by others.

Cancellations and Returns

Due to the nature of our business, products are made-to-order and are not returnable. If you cancel an order, you are responsible for any work in progress and the cost of any specially ordered materials.
Note: ALL SALES ARE FINAL.